5kbet Privacy Policy

5kbet collects personal data through several distinct channels. The categories of data we collect, and the specific circumstances in which each category is gathered, are set out below.

1.1 Registration Data: When you create a 5kbet account, you provide us with your legal full name, date of birth, country of residence, email address, and Bangladesh mobile phone number. This data is required to establish your account identity, verify your eligibility to use the platform, and communicate with you about your account.

1.2 Identity Verification (KYC) Data: To comply with our Know Your Customer obligations and anti-money laundering procedures, we may collect copies of government-issued identity documents (National ID card, passport, or driving licence), proof of address documents, and, where required, source-of-funds documentation. This data is collected and stored in encrypted form and is only accessed by authorised compliance personnel.

1.3 Financial Data: When you make deposits or withdrawals, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction amounts in BDT, timestamps, and transaction reference numbers. We do not store complete card numbers; card data is tokenised and handled by our PCI-DSS compliant payment processors.

1.4 Gameplay & Activity Data: We automatically collect records of your gameplay sessions, wagers placed, games accessed, winning and losing outcomes, bonus usage, and session durations. This data is used to maintain fair play, detect problem gambling indicators, power our responsible gaming tools, and improve the overall platform experience.

1.5 Technical & Device Data: When you access 5kbet, our servers automatically record your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.

1.6 Communication Data: If you contact our support team via live chat, email ([email protected]), or WhatsApp, we retain records of that correspondence. These records allow us to maintain continuity in support interactions and are also reviewed periodically for quality assurance purposes.

We use the personal data we collect for the following purposes. Each purpose is supported by a lawful basis for processing.

We will not use your personal data for any purpose that is incompatible with those listed above without first notifying you and, where required by law, obtaining your explicit consent. Where we rely on legitimate interest as our lawful basis, we have conducted a balancing test to confirm that our interests do not override your fundamental privacy rights.

5kbet uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by our web server when you visit 5kbet.ws. The categories of cookies we use are described below.

• Strictly Necessary Cookies: These are essential for the operation of the 5kbet website. They enable core functions such as session management, login authentication, fraud detection, and load balancing. These cookies cannot be disabled without severely impairing your ability to use the platform.
• Functional Cookies: These remember your preferences such as language settings, preferred game view, and display options. They improve your experience by ensuring you do not have to reconfigure your preferences every time you visit.
• Analytics Cookies: We use first-party and third-party analytics tools to understand how players interact with our platform — which pages are most visited, where users encounter difficulties, and how sessions progress over time. This data is aggregated and anonymised before analysis.
• Security Cookies: These assist our fraud detection systems by helping identify unusual login patterns, suspicious IP addresses, and bot activity. They are a key component of our account security infrastructure.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use key features of 5kbet. Detailed instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in each browser's official help documentation.

We do not use cookies to track your activity on third-party websites for advertising purposes, and we do not share cookie-derived data with advertising networks.

5kbet does not sell your personal data. We may, however, share your data with carefully selected third parties where it is necessary to deliver our services, meet legal obligations, or protect the integrity of the platform. All third-party data processors are contractually bound to handle your data in accordance with applicable data protection standards.

4.1 Payment Processors: To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners — bKash, Nagad, Rocket, Upay, and our card processing gateway. Each of these providers operates under their own published privacy and data security policies, which we encourage you to review.

4.2 Identity Verification Providers: Where automated KYC verification is used, your identity document data may be transmitted to a specialist identity verification service provider. These providers are contractually restricted from using your data for any purpose beyond the specific verification task.

4.3 Game Software Providers: Some gameplay data — specifically game session results and wagering records — is processed by our game software providers (including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and others) in order to validate game outcomes and maintain fair play records. These providers do not receive your name, contact details, or financial data beyond what is required for dispute resolution.

4.4 Law Enforcement and Regulatory Bodies: We are legally required to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where we receive a valid legal request, court order, or are required to do so under applicable anti-money laundering legislation. We will notify you of such disclosures where legally permitted to do so.

4.5 Business Transfers: In the event of a merger, acquisition, or sale of assets involving 5kbet, your personal data may be transferred to the acquiring entity. We will notify affected users in advance of any such transfer and ensure that the receiving party is bound by data protection obligations no less protective than those in this policy.

5kbet retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where data has been anonymised, it may be retained indefinitely for aggregate statistical analysis. You may request early deletion of your data by contacting us, subject to our ability to meet our legal obligations during any mandatory retention period.

The specific security measures we have in place include:

• TLS/SSL Encryption: All data transmitted between your browser or mobile device and the 5kbet platform is encrypted in transit using TLS 1.2 or higher, preventing interception by third parties.
• Data Encryption at Rest: Sensitive data fields — including identity document scans, payment details, and account credentials — are encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within 5kbet's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo background screening and receive data protection training. Access privileges are reviewed quarterly.
• Two-Factor Authentication: 5kbet's internal administrative systems require two-factor authentication for all personnel. We also strongly encourage players to enable any available two-factor authentication options on their own accounts.
• Fraud Monitoring: Our automated fraud and anomaly detection systems monitor account activity in real time, flagging unusual patterns such as rapid successive logins, unexpected geographic changes, or atypical transaction sizes for immediate investigation.
• Penetration Testing: Our platform undergoes scheduled penetration testing by independent security firms. Critical vulnerabilities identified during testing are remediated as a matter of priority before the next review cycle.

While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users promptly and take all necessary steps to contain and remediate the incident.

As a user of the 5kbet platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us via live chat or at [email protected]. We will respond to all verified requests within 30 calendar days.

Please note that exercising some of these rights may affect your ability to use certain features of the 5kbet platform. For example, requesting erasure of your account data will result in permanent account closure. We will always explain any such consequences clearly before proceeding with your request.

If you are not satisfied with our response to a privacy request or believe we have handled your data unlawfully, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5kbet handles your personal data, please reach out to our support team using any of the following channels. All privacy-related correspondence is treated as confidential and handled by personnel with specific data protection responsibilities.

• Email: [email protected] — please use the subject line "Privacy Request" for any data-related queries to ensure your message is routed to the correct team promptly.
• Live Chat: Available directly on the 5kbet website, 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).
• WhatsApp: +880 1700-000000 — available during BST business hours for general enquiries. Complex privacy requests should be submitted in writing via email for a proper audit trail.

When submitting a privacy request, please provide your registered email address or mobile number so we can verify your identity before processing the request. We will not action data access, rectification, or deletion requests from unverified parties.

Policy Updates: 5kbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. All updates are published on this page with a revised effective date. Where changes are material, we will notify registered users via email or an on-screen notification when they next log in. Continued use of the 5kbet platform following notification of a policy update constitutes acceptance of the revised policy.

This Privacy Policy was last reviewed and updated on 1 January 2026 and is effective as of that date for all users of 5kbet.ws.